Return policy
You are entitled to return the product for any reason within 14 days of having received it, giving prior notice.

How to make a return
Please fill in the Return Form that has been enclosed in your delivery and enclose in the parcel. If you have not received this form or you lost it, you can download a new one here.

Shipping advice
Please ensure all return packages are sent with a trackable, insured service, as we cannot be held liable for packages lost or damaged during return shipment. If the goods are damaged during transit due to being inadequately packaged, we will be unable to give a refund. Please take particular care with boxes, we will not be able to exchange goods with damaged or not original boxes, especially shoes, as the original box or packaging is considered part of the product.

WauWau Pfeffermühlen
Thomas Kreuz
Westbahnstrasse 7
1070 Wien

Shipping costs
The costs for returning the package to us are at your charge . Original shipping costs and return-shipping costs will not be refunded. Important information for returns from Non-EU destinations: In case you choose to use Fedex for return shipment, please note that this will lead to additional administrative costs of 46,80€ which we will pass on to you. We put our efforts in excellent service, but in the rare event that sent the customer an incorrect or faulty product then WauWau will pay the return delivery costs back to the customer within 14 days of receipt of the return.

We will refund the due amount via the method you paid, e.g. by PayPal or via Credit/Debit Card, Bank Transfer. We will not refund original shipping costs and the return-shipping costs.

In case of an exchange we will send the exchange item/s back to you free of charge.